Shipping FAQ

What is your order & shipping schedule?  Our roasting facility operates Monday-Friday (excluding select holidays). To make sure that you’re getting the freshest coffee possible, please allow us up to 3 business days to process your order.

Shipping estimates:

• • • Shipping within Southern California: about 3 business days (except for holiday season).
    • Shipping outside of Southern California: about 3-7 business days (except for holiday season).

When will my subscription ship? Our monthly subscriptions typically ship on the 1st and 15th of the month. If you sign up for a subscription outside of these days or choose to have it recur every two/three weeks, we may slightly move your renewal date so it lines up with this schedule, but will communicate with you if we do so. If you need to skip or delay your subscription please reach out to us at 657-200-8811 or send us an email at shop@owlvericks.com. You can also edit your subscription at any time on your account at owlvericks.com.

Do you ship internationally? Not at this time.

What is the shipping cost on Standard Orders? We are currently offering free shipping on single orders. We will pick the most cost efficient and fastest option. As soon as your order has been fulfilled, you should receive a follow-up email with tracking information. This tracking will provide a more precise transit time.

What if I need my order sooner? At this time, if you wish to have your order shipped quicker than the Standard Shipping window, please give us a call at 657-200-8811 or send us an email at shop@owlvericks.com to let us know and we will do our best to accommodate your request. Your order is subject to extra shipping charges.

Will my order be delayed during the Holiday season? Please account for extra transit time during the holiday season due to the increase of packages. We’re so thankful for USPS and UPS carriers who safely deliver our coffee across the US!

Returns and Exchanges

We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at (shop@owlvericks.com or 657-200-8811) within one week of receiving your order. We’re happy to help you find something you’ll love.

We’ll gladly accept returns or exchanges on defective or unused items. If your gear is faulty, we certainly want to make it right. On the other side of the coin, we can’t accept returns on used gear that is in working order. Items purchased online can only be returned through the mail and please be sure all gear (non-coffee) items are returned or exchanged within 30 days of the purchase date. 

Email your order number, name, reason for return, and the item and quantity you wish to return to at (shop@owlvericks.com or 657-200-8811) . We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.

We are happy to replace any items damaged in transit. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.

General FAQ

Why does my coffee look oily after a while?  Oils on roasted coffee beans are the result of a natural oxidation reaction that occurs in roasted beans and over time. Coffee beans contain oil which is released in the roasting process. A lot of the aromas and flavors of the darker roast beans come from these oils. Therefore, oil in coffee beans is a normal and typical quality of dark roasted beans like our Saigon Blend, Hangover Chaser and Saigon Nights. Know that these are a natural part of the roasting process.

What is Non-GMO coffee?  Non-GMO coffee means that the coffee has not been genetically altered in the breeding or growing process. Compared to other crops, coffee is one of the most under researched crops in the world. There hasn’t actually ever been any coffee that’s been genetically modified so all coffee is inherently non-GMO.  https://www.nongmoproject.org/gmo-facts/

Is there mold in coffee?  Understandably, you may not like the idea of having toxins in your foods or beverages. Still, keep in mind that toxins — including mycotoxins — are everywhere, making it  impossible to avoid them completely. Trace amounts of mycotoxins have been found in coffee beans, but the amounts are far below safety limits and too low to be of practical significance.  https://www.healthline.com/nutrition/the-mycotoxins-in-coffee-myth

What does USDA Organic mean?  “Organic certification requires that farmers and handlers document their processes and get inspected every year. Organic on-site inspections account for every component of the operation, including, but not limited to, seed sources, soil conditions, crop health, weed and pest management, water systems, inputs, contamination and commingling risks and prevention, and record-keeping. Tracing organic products from start to finish is part of the USDA organic promise.” https://www.usda.gov/media/blog/2012/03/22/organic-101-what-usda-organic-label-means

Can I subscribe to any coffee on your menu? While we would love to accommodate this request, there are some limits due to the seasonality of some coffees. Reach out to us at shop@owlvericks.com with your request and we’ll see what we can make happen!

Gift Subscription FAQ

How will I know if the order is sent each month? We will notify you when they receive their first gift. You will receive an email from our shipping service. If you wish to receive monthly notifications until the subscription expires, please email us at shop@owlvericks.com and include the order number / recipient’s name associated with the order. 

Will I be billed monthly? No, your purchase is made up front for the selected amount of months. 

Can I get the first package shipped to me, and the rest to the gift recipient? You can ship the 1st one to you and hand it to them in person. We’ll add instructions for them to receive the rest of their subscription. Please enter your shipping address in the Checkout page.

Can I buy more than one gift in an order? Unfortunately, we are not able to support purchasing more than 1 gift subscription per order. Please complete each gift subscription order separately. 

Do the gifted subscriptions auto-renew at the end of the term? No they do not! Our Gift Subscriptions do not renew at the end of the term. When they expire, the gift recipient can repurchase the subscription by themselves with their newly created account. 

Can Gift Subscriptions be cancelled / refunded? Unfortunately, we are not able to cancel or refund gift subscriptions in most cases. We may be able to make exceptions for orders that have not been shipped at all, or in certain other extenuating circumstances. Please contact us at shop@owlvericks.com. 

Will their subscription always be tied to my account? Nope! We’ll send your loved one instructions on how to set-up their own Sir Owlverick’s account so they are able to update or make changes to their own subscription. If you or the gift recipient have any questions on how to do this, please contact us for help, refer them to the  “Create an Account” card enclosed in their package.